Shipping & Delivery/Refunds
Shipping & Delivery
Oqs.gr serves its customers throughout Greece and Cyprus. Orders are prepared and delivered to the partner courier within 1 – 2 working days (depending on the volume of orders). In case your order cannot be executed for reasons of force majeure (temporary shortage, late receipt of supplier etc.) we will contact you to indicate if you wish to complete your order.
Transport costs for Greece range from:
- Shipments all over Greece at a cost of 8.00€
- Pick up from the store Free
Oqs.gr after delivery of the products to the shipping company is not responsible for any delays in shipping or poor service and for monitoring your order.
Deliveries are made every day Monday – Friday 09:00 – 17:00 except Saturday.
Sending by appointment as well as sending on the same day (only for Athens) is possible by telephone and the cost is borne entirely by the customer.
Once you have completed your order, we will send you an e-mail confirming that we have received your order. We kindly recommend our customers to check the messages in the “unwanted spam” because they sometimes end up there.
No products are reserved without a nominal order.
Our company reserves the right to request a deposit for any order as
and change values without warning.
You may return the product or products you have purchased within 14 days from the date you received it.
Returns & Right of Withdrawal
Product returns due to delivery errors
In all cases in which other than the sold, by type or quantity or lack of property previously agreed in writing with the COMPANY, the customer returns the products to check and establish the error. In this case, the costs of returning the products to the company as well as the costs of refoulement to the customer are borne by the COMPANY as long as the proposed way of return is respected by the company.
Refunds of defective products
If it is found that the article has a manufacturing defect, if it is certified by the authorized repairer providing the good functioning warranty or if the company itself directly provides the good functioning warranty, the following apply:
The guarantee is provided for a limited period of time which is indicated in the product’s analytical characteristics. At the end of this period or repair the replacement of products is possible with an additional charge following a new agreement with the customer.
The return of the product to be replaced should be done together with all the documents accompanying the product (e.g. IATA, Ap. Retail and so on) and complete its packaging. If it is a defect later found by delivery and the packaging is not present or also if the product packaging was received by the distributors upon delivery of the item no packaging of the product is required.
The return of the products will take place either by personal and transportation means of the COMPANY or via courier, or from the store maintained by the COMPANY. In cases of return via courier, o customer is charged with the costs of shipping to the COMPANY and the COMPANY is charged with the shipping costs of the replaced or repaired product.
After the return of the products check the defect reported by the customer and then contact him for information about the results of the check.
If the defect is found, the product is repaired, or replaced, otherwise cancelation of the transaction in case it is not possible to repair the product in a reasonable time and no other product of matching or better characteristics or equivalent value can be found by the COMPANY for replacement. In case of cancelation of the transaction the refund of the initial purchase is made in the same way as the initial payment of the customer to the COMPANY.
In particular, in case of a credit card debit, the COMPANY will be obliged to inform the issuing Bank about the cancelation of the transaction and the bank will then carry out any transaction provided under the contract that it has drawn up with the customer without the relevant responsibility of the COMPANY anymore. The COMPANY, following this information, bears no responsibility for the timing and manner of execution of the reversal, which is regulated by the aforementioned contract. The process of reversal (total or partial) in credit card charges, is performed exactly as the card charge has been made. If the charge has been made in one-off, the refund will be made in one-off, while if the charge has been made in installments, and the refund will be made in installments. In case of cash payment, if the customer had chosen the option “pick-up from the store”, it will be made by refund to him from any branch of the COMPANY network. In case of payment by bank transfer, a reverse bank transfer will be made from the COMPANY accounts to the customer.
Returns of products considered defective upon delivery (DOA)
Return of products considered defective upon delivery (DOA) will be accepted within seven (7) calendar days of delivery to the customer. At the same time, the product should not be damaged and have all the original documents that accompanied the product (e.g. P.A.T., Ap. Retail and so on) and complete its packaging. In such cases the following shall apply:
The product is received and checked to determine the defect reported by the CUSTOMER.
Provided that they have been previously received and checked by the COMPANY, the item will be replaced with a similar new one, or in case of unavailability with another new product of corresponding quality and price, otherwise in case the customer does not want replacement, there will be a refund of the original purchase to the customer. The refund is made in the same way as the initial payment of the customer to the COMPANY.
In particular, in case of a credit card debit, the COMPANY will be obliged to inform the issuing Bank about the cancelation of the transaction and the bank will then carry out any transaction provided under the contract that it has drawn up with the customer without the relevant responsibility of the COMPANY anymore. The COMPANY, following this information, bears no responsibility for the timing and manner of execution of the reversal, which is regulated by the aforementioned contract. In case of cash payment, if the customer had chosen the option “pick-up from the store”, it will be made by returning his money to him from any store of the COMPANY network. In case of payment by bank transfer, a reverse bank transfer will be made from the accounts of the COMPANY to the customer.
Return of non-defective products – Right of unjustified withdrawal by the customer
The Client has the right to withdraw from the purchase contract within 14 calendar days from the date of conclusion of the service contract (in the case of such contract), or from the delivery (in the case of products) and even when many products are in the same order from the delivery and the last, and when there is an obligation to deliver products at regular intervals from the delivery of the first. Withdrawal is under the following conditions:
This withdrawal is unjustified and without any charge and if the item has already been delivered the customer must return the product exactly to the condition that received it, with all its accessories, the forms accompanying it and its packaging in excellent condition. The return of the item is accepted, only after the buyer has paid any amount the company has paid for the shipment of the item to him and the shipping costs for the return of the item.
After the declaration of withdrawal, the COMPANY is obliged to pay the price received no more than 14 days after the receipt of the products.
Delivery costs are not refunded if the customer had chosen delivery method other than the cheapest standard delivery method offered by COMPANY.
The refund to the customer will be made by the same means as the original collection. Specifically in the case of credit card debit as follows: In case that until the withdrawal and return of the type the price has been paid to the COMPANY by the Bank, the COMPANY will be obliged to inform the Bank for the cancelation of the transaction and the bank will carry out any transaction provided under the contract drawn up with the customer. Following that information, the company bears no responsibility for the timing or manner of the reversal, which is regulated by the abovementioned contract. The process of reversal (total or partial) in credit card charges, is performed exactly as the card charge has been made. In case of payment by cash, if the customer had chosen the option “pick up from the store”, it will be made by refund to him from the shop where he received the product. In case of payment by bank transfer the refund will also be made by bank transfer to the customer’s own account.
Exceptions to withdrawal
There’s no way back to
Service contracts after the full provision of the service, if performance began with the customer’s prior express consent and with his recognition that he would lose his right of withdrawal once the contract is fully executed by the supplier
Products which are not suitable for return, for health protection or hygiene reasons, and which have been unsealed after delivery, such as personal care articles or articles which have close contact with the human body (such as, but not limited to, headphones, hair removal machines, shaving – cutting machines, brushes, toothbrushes and thermometers, etc.).
Cancel Early Stage Order
You may cancel your order, if you wish, without charge, provided that the shipment of products has NOT taken place.
Safe Products – Warranty Terms
The products available from the COMPANY are durable products which carry all necessary certification of safe operation. The products are accompanied by written instructions for use (other than simple to use products) and a written guarantee of good functioning within a reasonable time, in Greek. The guarantee form shall always include the name and address of the guarantor, the product to which the guarantee relates, its precise content, its duration, its local scope, and the rights conferred by the applicable law. The guarantee of the device shall have a duration according to the manufacturer from the date of its purchase and shall allow for free remedying of the problem, if the following conditions are met:
Have the dealership guarantee and the device proof of purchase.
Do not alter the fixed components of the unit ( Serial number -SerialNo.)
Do not exclude damage based on the manufacturer’s warranty form.
Return procedure If you receive by courier
In this case: Package the product in a larger box to protect it during shipment.
Place a document in the packaging that you have made in which you give us the way in which you wish to solve the financial backlog, if the product is deemed suitable for return.
You send the package through the courier from which you received your order to the Return Department. Please note that the return costs are borne by the customer.
We would like to point out to you that if the product does not meet the above conditions, it will be returned to its consignor at his own charge.
